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ETC charges a flat rate of $15.00 per reader for shipping within the Continental US. Please allow 3-4 business days for delivery when placing an order. Price and duration of shipping will vary for orders shipped outside of the Continental US. Orders paid for before 2:00 pm CST will be shipped out same-day, as long as all items are in stock.
Easy Time Clock offers a 1 year warranty on new readers and a 60 day warranty on pre-owned readers. This warranty is effective from the date of purchase against manufacturer’s defects. During the warranty period, ETC will either repair or replace any malfunctioning readers. This warranty will not apply if the product has been damaged or impaired in any way, including but not limited to lightning, surge, water, or malicious damage. If your reader needs a repair, please call support at (405) 314-2436 for instructions on how to ship the reader back to ETC. You are responsible for shipping your reader to us, and if your reader is still under warranty, we will pay the return shipping.
You can return your reader back to us for a refund minus a 25% restocking fee within 30 days of your purchase. The equipment must be returned in “like new” condition with all parts and original packaging included. Any abuse or misuse of the terminal will void any refunds. We do offer a buy back option after 30 days if the reader is still in “like new” condition. Contact Support for more details.
*No returns available for Special Order items.