Troubleshooting Help Files

When I try to login I get an error message, unable to find company or employee name.

Usually this is caused by a typo, missing a comma and/or spacing between last and first name, or the cap locks are "On" when trying in the password to login. The password is case sensitive. Check the name spelling, spacing, puncuation and try again.

Retype in your company name and the employee name ( this needs to be spelled exactly) and the password (case sensitive). If you are still having trouble, contact customer service to verify the company login and employee name spelling. Passwords will not be given over the phone. Company login name and username is not case sensitive. The password is case sensitive. Call us at 405-314-2436 or email Customer Service at services@easytimeclock.com

Forgot Company Login Name and or Username: Contact Customer Service at services@easytimeclock for assistance to verify your company login name and username.

Forgotten Your Password?

Administrators can request a password reset online if you have forgotten your password. The passwords are not given over the phone and are strickly confidential.

Employees will need to contact their account administrator to reset their password. Feel free to email us if you need to confirm the Company Login Name and Username spelling. If you do not know who your administrator is, we will be happy to help you contact the administrator to reset your password.

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When I tried to login, a "Grant Access Control" screen to reconnect to the time clock appears.

If your account is setup for grant access "By Standard Browser" and the browser's cookies are deleted from your browser, the identification cookie that remembers the company login name to connect your account to the database is no longer available and a Grant Access Control screen will appear to regrant access. To reconnect access the admin will need to retype in the Company Login Name and the standard browser activation password and click the Grant Access button. If you have forgotten your password, login as Admin using the standard login page and go to Company Maintenance | Location Access Setup page to view the password. Click on the "Edit Password" button to view the password.

The standard login page is having trouble remembering the Company Login Name and user name.

Cookies are files created by websites you've visited to store user information, such as your preferences for the website or profile information. It's important to be aware of your cookie settings because cookies can allow websites to track your navigation during your visits to those websites.

In using Easy Time Clock company login page, our program requires “first party” cookies to be written to your temp folder to remember your company login name and employee name so that the next time you access your company login page the company name and username will be remembered by your computer and automatically filled in.

If you wish not to allow cookies to be stored on your computer in a temp folder, you can create a short cut to your desk top . When creating a shortcut your company login name and the username is written in the http://address so the cookie is not required. By using a shortcut to your desktop, you can access log into your account quickly. Please see how to create a shortcut to your desktop below.

As a solution, create a shortcut to your desktop to keep the company login name stored on the computer. Click on the "Standard Login" link located on our website then type in the company login name, username and password to login to get reconnected. When you log out, click on the Create Windows Shortcut link and save the shortcut to your desktop or copy and paste your browser http//: address as a shortcut to the desktop.

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How to enable cookies in a browser? [ Printer Friendly ]

Firefox 2 or 3

1. Click the Tools menu.
2. Select Options.
3. Click the Privacy tab.
4. Select the 'Accept cookies from sites' checkbox.
5. Click the OK button.

Internet Explorer 6 or 7

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Privacy tab.
4. Click the Default button (or manually slide the bar down to 'Medium').
5. Click the OK button.

Safari 3

1. Click the Safari menu.
2. Select Preferences.
3. Click Security.
4. In the 'Accept Cookies' section, select Always.
5. Click OK.

Google Chrome
Security settings: Advanced security settings
Google Chrome has security measures in place to help protect you as you browse the Web. Those who want to tweak their default settings can do so:
1. Click the wrench menu.
2. Select Options.
3. Click the Under the Hood tab

Don't change these settings unless you're sure of what you're doing. You can always click Reset to defaults in the Options dialog to clear any changes you've made. Learn more about default settings.

Steps to reset default settings,

If you want to clear your custom settings and use Google Chrome's default settings, follow these steps:

1. Click the wrench menu.
2. Select Options.
3. Click the Under the Hood tab.
4. Click the Reset to defaults button.
5. In the confirmation dialog box, verify your selection by clicking the Reset to defaults button.
6. Click the Close button.

List of default settings

• Home page: The New Tab page is set as the home page and displays whenever you start up Google Chrome. The Home button is turned off on the toolbar.
• Passwords: Google Chrome offers to save your passwords.
• Pop-ups: Pop-up alerts are turned on.
• Download location: The default location for new downloads is \Documents and Settings\\My Documents\Downloads .
• Security and privacy:
a) All types of mixed content are displayed.
b) All cookies are allowed.
c) Phishing and malware protection is enabled.
d) Smart navigation error suggestions are enabled.
e) DNS pre-fetching is enabled.
f) Address bar suggestions are enabled.

Adjust cookie settings
To adjust the level of permission for cookies from websites you visit, follow these steps:

1. Click the wrench menu.
2. Select Options.
3. Click the Under the Hood tab and find the 'Privacy' section.
4. In the 'Cookie settings' drop-down menu, select one of the following:
a) 'Allow all cookies'
This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites.
b) 'Restrict how third-party cookies can be used' (RECOMMENDED)
First-party and third-party cookies can be set by the website you're visiting and websites that have items embedded in the website you're visiting. But when you next visit the website, only first-party cookie information is sent to the website. Third-party cookie information isn't sent back to the websites that originally set the third-party cookies.
c) 'Block all cookies'
Prevent all cookies from being set by first-party and third-party websites. This will prevent most websites that require you to sign in from working.
5. Click Close.

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What is the "Unauthorized Access" error message?

When a computer is trying to access the time clock from outside the office, it is locked out to display an error message. The lockout is caused by either an employee attempting to access the time clock from an unauthorized computer outside your office location OR the router's ip address has changed when the router was rebooted (turned off and on).

If there is an unathorized access attempt, the time clock account will be blocked and an automatic email with the ip address will be sent to the company contact person listed as the administrator in the time clock.

About Limit Access by Location: By IP Address, By Subnet Group, By Standard Browser, or By Easy Time Clock Browser
Four things can cause an access error.
1. By IP or Subnet: Ip address from your router changed at your office location.
2. By Standard Browser: Employee is attempting to access using a different browser than the one authorized on the computer.
3. By Easy Time Clock Browser: Employee attempting to access from outside the office location.
4. Employee attempting to access from outside the authorized location.
When setting the time clock to limit access by location using the ip address or subnet group, it is recommended to have the IP Address "static" to not change if your router is rebooted. Your IPS or network administrator that setup your router will know if it is set as a static or dynamic address. If you are not on a network, you need to set your computer ip address to a static address.

How to update the IP address? The Administrator is never locked out even if you have setup the limit by location in your time clock. The Admin can access your time clock account from any location using the Standard Login page. The admin can login to change the IP address or add a new IP address to the account to gain access if needed. Go to Main Menu | Company Maintenance | Location Access Setup

Employees Exempt from the Limit Access by Location feature are getting an "Unauthorized Access" error message when trying to log in.

The unauthorized access will happen if they use a shortcut to the List Login. When they are exempt, they need to use the Standard Login page from our main website at www.EasyTImeClock.com. Solution: Employees that are exempt from the Limit Access by Location in the Employee Monitor Page will need to use the Standard Login page. Create a shortcut to the standard login page.

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How do I get the ip address from my computer or router to be able to setup the limit by location?

Go to Main Menu | Company Maintenance | Location Access Setup page. The time clock will automatically capture the ip address from your router or computer (if you are not on a network). Select the type of access limit(s): By Ip address or By Subnet. Select "Get IP Address or Get Network" button then you will see the IP address automatically filled in and then save changes.

If you have multiple locations, type in the location description of the ip address to track where it belongs. Click Update button to save changes. You can view your ip addresses from the Report Menu / Access Report link in your time clock.

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Unable to access the www.EasyTimeClock.com website.

On rare occasions some brands of routers will have trouble with the communication to the internet and will get stuck so you will experience trouble viewing a website, possibly www.EasyTimeClock.com for instance. The Solution: Restart the router to reset the Internet connection to get reconnected to the Internet. In rare cases, the router's built-in spam settings will get messed up and will block websites but by rebooting the router will fix the problem.

We pride in having our website available 100% by providing access to 3 internet providers and backup generators that keep us running at all times. We have a backup website at www.EasyTimeClock.NET available 24/7 to access in the event your are unable to view our main website. This website syncs with the database so that the time entries are automatically recorded.

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Tried to export the "detailed report" to excel but I just end up with a blank spreadsheet, what do I do?

The time clock is using a “Content Type” of Excel. Older versions of Open Office or Libra office is not able to read that content type. Newer versions of Open Office 3 will read the content type format.

Solution:Try doing a Select All, Copy, and Paste. That is almost the same and the Export to Excel link.

The only page that has the ability to export to csv is the Summary Report. That page is commonly used to export payroll information. The Export to Text link is configured on the Export File Setup page at Main Menu | Time Card Maintenance | Export Setup.